Terms & Conditions

What is the return and exchange notice period ?

1. Customers can return or exchange their purchases within 7 days from the date of purchase, provided that the returned or exchanged products are in their original condition when bought, unused, and with intact external packaging.

2. Returns and exchanges cannot be made without the valid receipt.

Cancellation Policy

1. Orders can be canceled before their status changes to "Being Prepared".

2. Orders cannot be canceled after their status has changed to "Shipped".

Return Policy

1. Return period: Products can be returned within 7 days from the date of receipt.

Return Conditions:

1. The product must be unused and in its original condition.

2. It must include all accessories, manuals, warranty cards, and original packaging.

3. Present the original receipt or electronic invoice.

Non-returnable Products:

We apologize, but the following products cannot be returned or exchanged under any circumstances:

1. Products manufactured to the customer’s specific specifications.

2. Products that have been used or misused (such as broken or scratched), which will be determined based on an inspection conducted by the maintenance team.

3. Products that are missing serial numbers, labels, packaging, or any accessories. Cases of defect, damage, or non-compliance:

1. If a defective, damaged, or non-compliant product is received, the customer has the right to submit a return request.

2. Clear photos and videos can be provided to prove the case.

3. In this case, the product will be replaced with a new one, or the full amount will be refunded, including shipping costs.

Returns for other reasons:

• If the customer decides to return the product without any defect, damage, or non-compliance, the standard return conditions apply.

• Only the product value will be refunded.

 • Shipping costs are not refundable.

 • The customer acknowledges and agrees to all terms and conditions when completing the purchase. Refunds:

• Refunds will be made using the same payment method used.

• Full shipping costs will be refunded if the product is defective, damaged, or non-compliant.

• The customer may bear return shipping fees if the reason is not related to defect or damage.

Customer Support: • ???? 0500092259

 • ???? support@sohaibi.com

Policy Update:

• Shamsan Alsohaibi Factory Store reserves the right to modify or update this policy to comply with market requirements and product types , operational needs and international shipping regulations..